Outage across platform

Incident Report for Jodo

Resolved

This incident has been resolved.

Posted May 31, 2026 - 14:12 UTC

Monitoring

A fix has been implemented and we're monitoring the status.

Posted May 31, 2026 - 13:11 UTC

Update

SMS communication, there is no outages.

Posted May 31, 2026 - 11:10 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 31, 2026 - 11:09 UTC

Identified

The issue has been identified and the fix is in-progress.

Posted May 31, 2026 - 11:08 UTC

Investigating

We're currently investing this issue.

Posted May 31, 2026 - 11:05 UTC

This incident affected: Collect App, Customer Portal, Dashboard, Integration APIs and Communication (WhatsApp Communication, Email Communication, SMS Communication, Call Communication).